Frequently Asked Questions

All deliveries are sent from our Head Office in the UK but we have agents worldwide that will be able to assist locally.

You can either: 

1. Place the order over the phone on 020 8447 1884 or by email where an invoice will be raised and payment  processed.

We typically ask for a 50% deposit on custom orders, a 30% interim payment and the 20% balance before delivery.

Considering the custom nature of our work, we do not offer a price match but are always happy to accomodate a client’s budget.

Models are made in our own workshop along with several partner workshops depending on the nature of the project. We use a combination of CNC, 3D and laser technology along with traditional model making techniques.

Click here to read our terms and conditions

We have delivered to around 85+ countries so far and deliver to most of the world barring any local restrictions.

We will never share any of your information with a third party. We may contact you to share news and promotions but only after having received your permission to do so. This is in line with EU legislation (General Data Protection Regulation).

Models are made from a mixture of teak and sapele wood along with resin if the model is 3D Printed.

Our models are packed securely in wooden crates with additional protective packaging on the outside. Currently, we use Fedex as our chosen courier. In some cases for clients across the UK and Mainland Europe, we can offer a special delivery service for an additional cost.

Delivery times can be affected by the current work schedule along with the nature of work. Delivery timeframes are discussed with the client before they proceed with any order.

We can only accept payment by bank transfer unless the order is under £3,000 (or equivalent in local currency), in which case we can process the payment using credit/debit card.

As our work is custom it is non-refundable. For more information please read our terms and conditions